Our jewelry is manufactured in China and India.
We are one of the few online jewelers to have generations of expertise in gemstones. In addition to this, we offer direct-from-the-manufacturer pricing, which is at least 30-40% less than any of our competitors.
All of our jewelry is of remarkable value and quality.
Also, as we manufacture our own jewelry, you can easily customize any piece with the metal, style, gemstone, and carat weight of your choice.
We offer free gift wrapping and personalized gift messages with each purchase.
Yes, you can visit our Manhattan location by appointment. Call or email us to book an appointment.
Most Ava Jewels products can be resized with an additional charge. When ordering a resized product, expect an extra 1-2 days for delivery.
There are no additional charges for customizing a design that is present on the website. However, if you have a design that is not listed on the website, the standard designing cost will be $150. Please contact one of our Personal Jewelers at 1-212-730-9267.
Yes, we specialize in customized jewelry. All our designs can be made in any metal, size, carat weight and can accommodate any gemstone. You can also send in one of your designs and we will craft it for you (additional charges may apply). Please contact our customer service team at 1-212-730-9267 and they will be happy to assist you.
All products can be completely customized. To customize an order, Email email@example.com . We can also work with you to design original custom pieces. Delivery time for custom pieces will be on a case-by-case basis. 3-4 weeks can be expected for delivery after the design is finalized.
We are here to help you 24/7. You may contact our customer service team at 1-212-730-9267.
We apologize for the missing item.
However, before contacting our customer service team, we recommend the following steps:
1. Items may have been sent to you in separate packages. Please check your emails if we have notified you about the same.
2. You can also log on to ‘Track Your Order’ and check if your order has been separated into multiple packages.
If you cancel your order, we issue a refund the same day. However, it may take up to 10 working days for your bank or card issuer to make your funds available to you again.
If you happen to change your mind about an order, please get in touch with us at 1-212-730-9267 with your order number. Orders can be cancelled before they have been shipped. If the order has been already shipped then you can process a return.
All our orders are shipped in secure, non-descript packages. Within the package, you’ll find Ava’s branded box that can be used for gifting or storage.
The coupon is auto-applied at checkout. However, if you have a different coupon code, you may choose to use it.
Once your order is submitted, you will receive a unique order number on the success page.
No, multiple coupons/discounts/free gifts cannot be combined for a single order.
Once your order is shipped, you will receive a shipment confirmation email, along with the tracking number and carrier details. To track your package, click on ‘Track Your Order’ located at the footer of our website. Enter your order number and email address and click on ‘View Order Status' for information on your shipment.
Yes, we accept orders by phone. We love to hear your voice.
Please call us at 1-212-730-9267 to speak to one of our personal jewelers.
Yes, we ensure that all purchases are secure.
We accept American Express, Visa, MasterCard, and Discover for all orders – domestic and international.
Some of Ava jewels items are always in-stock and some are custom made after your order is placed. Items which are in-stock will ship within 2-3 working days. The estimated arrival date for custom made orders is approximately four weeks.
Currently we are not shipping overseas.
Ave Jewels Inc. offers FREE Standard Shipping on all domestic orders.
We make all of our jewelry with the highest standard for fine jewelry quality. With high-quality materials and precious gemstones comes some extra care but with the right maintenance and care routine, your jewelry will continue to shine and sparkle as if it is brand new.
As a general care tip, don’t wear your jewelry when exercising, swimming and cleaning.
When not being worn, keep it in a safe dry place, and store pieces separately to avoid damage.
Maintain the shine of your jewelry by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, acids etc.
14k and 18k solid gold pieces can last forever, so you can wear your jewelry every day, everywhere. While 14k and 18k gold is made to last a lifetime, it does require gentle care and occasional polishing.